teragol Privacy Policy

This page describes what data we collect when you use teragol and how we keep that information protected. We are committed to transparency about our data practices, and we do not sell or share your personal information with marketers or third parties outside our direct service operations.

When you open a teragol account, deposit funds, or play our games, we collect information necessary to verify your identity, process your transactions, detect fraud, and comply with legal obligations. Our privacy protections apply equally to all users, whether you access teragol from Jakarta, Surabaya, Bandung, Medan, or Semarang.

We store your data on secure servers and use encryption for sensitive information. This policy outlines exactly what we collect, how long we retain it, and what rights you have over your data.

What data we collect on teragol

We collect the following information when you register and use our platform:

• Identity information: Full name, date of birth, government-issued ID number (KTP or passport), and residential address. We require this for account verification and anti-money-laundering compliance.
• Contact details: Email address and phone number. We use these to send account notifications, withdrawal confirmations, and support communications.
• Payment information: Bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), or virtual-account numbers. We retain these to process deposits and withdrawals on teragol.
• Account activity: Game history, wager amounts, account balance, deposit and withdrawal records, session timestamps, and device information. We use this data to operate teragol, settle games fairly, and detect abuse.
• Device and technical data: IP address, device type, browser version, operating system, and mobile app version. We collect this to diagnose technical issues, improve our app, and prevent fraud.

How we use your teragol data

We use your information for the following purposes:

• Account verification: Confirm your identity and address to comply with KYC (Know Your Customer) regulations and prevent fraud.
• Transaction processing: Execute your deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.
• Game settlement: Record your wagers, determine game outcomes fairly, and update your account balance.
• Legal and regulatory compliance: Meet anti-money-laundering (AML) requirements, tax reporting obligations, and law-enforcement requests where applicable.
• Fraud prevention: Detect unusual account activity, duplicate accounts, and unauthorized access.
• Customer support: Respond to your inquiries and resolve account issues.
• Service improvement: Analyze app performance, identify bugs, and enhance the teragol user experience.

Data retention and your teragol rights

We retain your personal data for as long as your teragol account is active and for five years after closure for regulatory compliance purposes. We retain payment records for seven years to meet tax and financial audit requirements. Game settlement data is kept indefinitely to resolve potential disputes.

Third-party processors and teragol data sharing

We engage third-party vendors to operate teragol. These processors include payment gateways (that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification services, cloud infrastructure providers, and customer-support platforms. We contractually require all processors to maintain strict confidentiality and use your data only for the specific services we request.

We do not sell your data. We do not share your personal information with marketing agencies, data brokers, or advertisers. If law enforcement requests your data, we comply only with valid legal process (court order, warrant) and do not disclose unless legally compelled.

Cookies and tracking on teragol

Our website and app use cookies and similar tracking technologies to remember your login status, store preferences, and analyze how you use teragol. These cookies are essential to the platform's function and do not track you across other websites. You can disable cookies in your browser settings, though this may limit teragol's functionality.

Data location and teragol security

Our servers may be located outside Indonesia. This means your data may be processed in jurisdictions with different data protection laws than your home region. By using teragol, you consent to this cross-border processing. We maintain encryption and security protocols regardless of server location to protect your information.

We use industry-standard security measures including SSL encryption for data transmission, firewalls, and regular security audits. However, no online system is absolutely secure. We cannot guarantee absolute protection against all potential breaches; if a breach occurs, we will notify affected users and law enforcement as legally required.

Our teragol data protection commitments

We at teragol take data privacy seriously. Your information is stored securely, accessed only by authorized teragol staff, and used only for the purposes stated in this policy. We do not use your data for marketing without your explicit consent. If we update this privacy policy, we will notify you via email and ask for your agreement to the changes; your continued use of teragol constitutes acceptance.

Our teragol contact and data requests

If you have questions about how teragol handles your data, wish to access your information, or want to request deletion of your account, contact our support team via the app or email. We respond to data requests within 5 business days. For privacy concerns that support cannot resolve, you may also escalate to our data protection officer.

This privacy policy is effective as of the date shown at the bottom of our website. We reserve the right to update this policy at any time; changes are effective upon posting. Your use of teragol after a policy change indicates your acceptance of the new terms.